TERMS AND CONDITIONS

REFUNDS:
Services are customized and non-refundable. If you’re dissatisfied, contact us within 24 hours of your appointment. We may offer a free re-clean (not a refund) if valid concerns with photo evidence are submitted within that time. Missed areas not documented within 24 hours will not be honored. Re-cleans happen within 24–48 hours and require access.

RECEIPTS:
Receipts are emailed automatically after payment. If not received, contact us to request one manually. Receipts are sent only to the booking email provided.

GIFT CARDS:
Gift cards can be used for services but are not refundable or redeemable for cash. Enter your gift card code during booking. Remaining balances can be used later.

NO CONTRACT:
This agreement is not term-bound. You may cancel recurring or one-time services with 24+ hours’ notice. Cancellations under 24 hours will be charged a $79 fee. Rescheduled appointments canceled later are also subject to the same fee.

MOVE-OUT CLEANING:
Move-out services apply to empty homes only. Rapid Shine Cleaners does not remove pet odors. If your home is occupied or contains items in fridges, cabinets, etc., pricing will be adjusted. Additional charges apply if items are not removed prior to our arrival.

HOURLY SERVICE:
Hourly cleanings are billed strictly by the hour. Changes to service type must be approved in advance. Cleaners may not adjust the service scope onsite.

If the customer is present, it’s their responsibility to stop the cleaning at the end of booked time. Additional time is billed accordingly.

If the customer is absent, only priority areas will be cleaned. Requests for additional time require communication. Our 24-hour guarantee applies to fixing missed areas only, not full re-cleans.

CLEANING APPROVAL:
Approval may be given via call, text, or email. Once received, we may decline a re-clean. If you want to inspect the service, you must be present within 10 minutes of completion or may be charged wait time.

TEAMS:
Cleaners may work solo or in teams. We aim for consistency but cannot guarantee the same cleaner each visit.

CONDUCT:
Our cleaners do not smoke, eat, or perform non-cleaning tasks. We are not renovation, tile, or grout specialists.

PETS:
Rapid Shine Cleaners is not liable for escaped pets. Please inform us in advance if pets are roaming.

EQUIPMENT:
We provide supplies. If you have specific requests, let us know in advance. We may request to use your vacuum to prevent allergen transfer.

ARRIVAL TIME:
We provide a 1-hour arrival window. We’ll notify you of delays beyond that window.

SCHEDULING & FREQUENCY:
Pricing is based on frequency:

Weekly = every week

Bi-weekly = every 2–3 weeks

Monthly = every 4–5 weeks

Changing frequency may result in price adjustments.

PRICE ADJUSTMENTS:
We reserve the right to adjust pricing based on time and condition. Misrepresentation of home condition may result in higher charges.

HEIGHT SAFETY:
Cleaners will not climb above 2 steps on a ladder.

PAYMENT POLICY:
Payment is due at booking. We accept credit cards and Interac. Cash only with prior approval. No booking is reserved without valid payment.

LATE CANCELLATION:
Cancellations made under 24 hours will incur a $79 fee. Notify us via email, text, or call. Telling cleaners directly does not count.

RESCHEDULING:
Free if done 48+ hours in advance. Canceled reschedules are subject to the $79 fee.

COVID-19:
No customer shall book a service with Rapid Shine Cleaners without fully disclosing their knowledge of Covid symptoms. As a customer, it is your responsibility to notify us if you are experiencing any symptoms related to Covid, have recently traveled, been in quarantine, or cared for someone ill. Rapid Shine Cleaners reserves the right to discontinue service on health and safety grounds.

LOCKOUT / NO ACCESS:
A $79 fee applies if we are unable to access the home. Travel fees apply outside city limits.

MISSED APPOINTMENTS:
No-shows or lockouts will be charged in full.

SECURITY ALARMS:
Please deactivate alarms or provide access codes.

COMPANY CANCELLATION:
We reserve the right to cancel if the space is inaccessible, unsafe, or lacks power/water. A 50% service fee may still apply.

DAMAGES & THEFT:
Report damage within 24 hours. Cleaners are not liable after leaving the premises. One-of-a-kind items should be documented in advance. Theft claims must be filed with authorities; we are not liable unless prosecution is initiated.

HOLIDAYS:
Observed holidays: New Year’s Day, Canada Day, Labour Day, Thanksgiving, Christmas Eve, Christmas Day. We’ll reschedule services falling on these days.

CLUTTER:
We do not clean excessively cluttered areas. Light organization may be attempted but is not guaranteed.

LAUNDRY:
We are not responsible for damage to clothing or machines. Provide clear instructions.

HEALTH & SAFETY:
We may refuse jobs that pose a risk to our team.

QUALITY CONTROL:
We may conduct follow-ups or send surveys to ensure service quality.

STAIN REMOVAL:
We do our best, but some stains may not be removable.

PHOTOS:
Before/after photos may be taken for training or marketing purposes. No identifying info will be shown. Contact us to opt out.

WALL CLEANING:
We are not liable for damage caused during wall washing or spot cleaning.

HOARDING:
In hoarding situations, pricing converts to $45/hr per cleaner. Estimates are not guaranteed.

EXTRAS:
Notify us before your appointment if you need extras like appliance or garage cleaning. Final pricing depends on time and effort required.

ITEMS WE DO NOT CLEAN:
Cleaners will not:

Handle bodily fluids

Clean litter boxes

Work in infested homes

Move heavy furniture

Climb above 2 ladder steps

Provide childcare, pet care, or meal prep

Empty diaper pails

Lift over 30 lbs

FRAGILE DECOR:
Notify us of items you do not want touched.

NON-SOLICITATION:
Clients may not hire our cleaners directly for 2 years post-service. If violated, a placement fee equal to 20% of their annual pay is due.

TIPS:
Tips (10–15%) are appreciated but optional. Cleaners keep 100%.

BEHIND APPLIANCES:
We do not move heavy appliances. Move them ahead of time if behind/under cleaning is required.

INSIDE OVENS/FRIDGES/CABINETS:
These must be emptied before arrival for cleaning.

ENTRY:
Provide clear and reliable access. We are not liable for missed cleanings due to entry issues.

PERSONAL INFO:
Calls may be recorded. We do not share your info unless required by law.

HOURS:
Office: Mon–Sun, 8:00 AM–6:00 PM
Chat Support: 8:00 AM–11:00 PM
Voicemails accepted after hours

INSURANCE:
We carry general liability insurance.

WARRANTY DISCLAIMER:
Services are provided “as is.” We do not guarantee:

Specific results

Uninterrupted service

Complete stain removal

Satisfaction

TECH ISSUES:
We are not responsible for network delays or technical problems.

LIMITATION OF LIABILITY:
Our liability is limited to what you’ve paid in the last 6 months. We are not responsible for:

Indirect or consequential damages

Injury or business loss

Third-party platform issues

GOVERNING LAW:
These terms follow South Dakota law.

ARBITRATION AGREEMENT:
You agree to resolve disputes through binding arbitration in Sioux Falls. No class actions permitted.
GENERAL:

This agreement is the entire understanding between you and Rapid Shine Cleaners. If a clause is unenforceable, the rest remains valid. No personal liability extends to company owners, staff, or subcontractors. Terms may be updated without notice.